We’re here for you with fast and friendly
customer service

Please don’t panic should any issue arise.Fill out he required fields below and we’ll ensure one of our team members reaches you ASAP (Required fields are marked*)

How to get helpOur Work Hours

Please fill the form with your name, email address and issues, submit the form and wait for our reply.

During weekdays, we usually respond within 12 hours, during weekends we have a slower response speed, but your tickets could still be relied within 24 hours.

If you do not receive our replies within this time frame, please check your junk mail and see if our emails were dropped there.

Once you receive our replies, you can reply to the email directly.

Our support system can pick up the content and show your support request in our ticket system. Alternatively, if you would like to check the history of the ticket, simply click the link inside the ticket. You will see support.luxur-group.com in the link. This is correct as that is our central support desk panel.

Sales,We’re here 24/7
Anything about how to purchase, invoices, and licenses will be answered 24/7.

General Support, We’re here 24/7
Anything about how to use the software,tutorials,and configurations will be answered 24/7.

Technical Support
Mon-Fri 8:30 – 18:00 (GMT +10, Melbourne Australia)
Any bug fixes reports, feature requests or customisation works will be answered during this time frame.

If you need our help, don’t panic, keep calm and don’t break anything. we will help you asap.

Contact info

Level 9, Melbourne Central Tower,
360 Elizabeth Street, Melbourne, VIC,
Australia, 3000

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